Frequently Asked Questions
Ordering
Enjoy the ride every step of the way. After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. That shipping receipt will also contain the tracking number with a link to track your order.
We all change our mind sometimes. Eligible orders can be cancelled/modified for a limited time after order placement. To see if cancellation/modification is available please give our customer care team a call at (860) 390-5487. Please note our made to order items as well as on sale items cannot be modified/cancelled. However, once you have received your order, you may return any eligible items.
Raise The Standard accepts PayPal, Visa, MasterCard, Discover, and American Express, Shop Pay, and Afterpay.
If after tracking your order you are still unable to determine where your order is, please call us at (860) 390-5487 for assistance.
Style points count. We offer wrapping paper in our our accessories section which you can add to any order at checkout.
We cannot individually gift wrap items within an order.
Raisethestandard.com offers U.S. Priority Mail service to APO/FPO U.S. military addresses. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses. be sure to enter the APO or FPO information in the city field and the Armed Forces code in the State field of the shipping form.
Purchasing Raise The Standard® product for yourself is a great idea. Giving Raise The Standard products to a group is an even better one. Whether you’re outfitting your family for the reunion, motivating your employees, or gift giving at an event, Raise The Standard’s Group Sale Program is here to help you select the product(s) that best fit your needs.
Call us toll free at (860) 390-5487 Monday – Friday, 8:30am - 5:00pm EST for discount information.
Orders must be a minimum of 50 units and can be a mix of styles and products.
eGift Cards are also available for group and corporate discounts. Call us at (860) 390-5487 for more details.
All orders are subject to acceptance and availability. Products sold through our Group Sales Division are not intended for resale. To purchase goods for resale, please call (860) 390-5487
Shipping
If you need your order at your door by a specific date, please refer to the shipping methods below to find the appropriate option. Feel free to give us a call at (860) 390-5487 if you would like some assistance. Orders ship on business days, Monday through Friday (excluding US Holidays.) Expedited shipping orders (Next Day and Two Day) if received by 2pm EST will ship out the same day. Expedited orders received after 2pm EST will ship the next business day. All expedited orders require a street address (no PO Boxes).
US Addresses
Standard Ground - 10 -15 Business Days
Products
Sizing information can be found above. You’ll also find a link to our apparel size chart on all product pages.
You’re detail-oriented. We like that. Fabric and materials information can be found with the product descriptions on the individual product pages. If you need more detailed information on a specific item, please contact us.
At Raise The Standard®, we like to keep it fresh, and our collections are updated often to stay in-tune with the season.
The dynamic nature of our product selection means that sometimes specific items can be difficult to track-down. raisethestandard.com reflects the most up-to-date availability of our products. If you do not see a product on our website, it is not available through us at the current time.
If the words “out of stock” appear next to the size selection of an item, the item is currently unavailable, and while we wish we had more to offer, there is no guarantee that product will be restocked.
Returns
We hope you love what you ordered from Raise The Standard! If something isn’t quite right, we’ll send you a new size, style, color, or issue you a refund. You have 30 days from when you receive tracking information to return or exchange your items. A $5 return fee will be applied to all returns, per order. For exchanges, don’t worry, you won’t get charged a fee!
If you have any questions, please contact support@raisethestandard.com
***All sale items, including bundle boxes, are final sale and cannot be returned or exchanged.***
Need to make a return? It is easy!
Contact us at: support@raisethestandard.com and if your order is eligible we will gladly send you a return label for you to ship back to us!
Contact us at: support@raisethestandard.com and if your order is eligible we will gladly send you a return label for you to ship back to us!
You will be issued an eGift card to Raisethestandard.com for the value of the merchandise.
Credits will be issued within 7 business days of receipt.
Account
Registering for an account makes shopping easier from start to finish, with features including: Save shipping addresses & billing information. Track orders & view order history. Make checkouts faster.
We’ll get you squared away. Log-in to My Account to change your email address and other information.
To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please contact us.
Still Need Help?
Email us at: support@raisethestandard.com or call us at: (860) 390-5487
